https://www.capitalplacement.in Vacancy Tue, 10 Mar 2026 12:24:25 +0530 en-us https://www.capitalplacement.in https://www.capitalplacement.in/job-openings-for-crm-manager-gurgaon-sector-56-gurgaon-1353197.htm https://www.capitalplacement.in/job-openings-for-crm-manager-gurgaon-sector-56-gurgaon-1353197.htm Wed, 23 Jul 2025 00:00:00 +0530 Key Responsibilities: Client Handling & Coordination: Act as a single point of contact for post-sales customer queries. Manage customer onboarding and documentation after booking. Coordinate with internal departments (sales, legal, finance, site team) for customer queries and issues. Documentation & Records: Maintain and update client records, booking forms, agreements, and payment receipts. Coordinate agreement execution and registration process with legal teams. Payment Follow-up & Collection: Monitor and follow up on payment schedules as per agreed milestones. Send payment reminders and ensure timely collection. Customer Communication: Regularly update clients regarding construction progress, payment schedules, possession timelines, etc. Handle customer queries and grievances professionally and escalate complex issues when needed. CRM Software Management: Maintain records and activity logs on CRM software (like Salesforce, Zoho, or real estate-specific CRMs). Generate reports and dashboards for management review. Handover & Possession: Coordinate for timely possession, snag list, and final settlement with clients. Key Skills Required: Excellent communication & interpersonal skills Strong follow-up and coordination ability Customer service orientation Proficiency in CRM tools/software and MS Office Knowledge of RERA processes is an added advantage Qualifications: Graduate / MBA preferred Prior experience in CRM in Real Estate industry is mandatory If you are interested so please share me your cv at capitalplacement21@gmail.com