Job openings for Crm Manager in Gurgaon Sector 56 Gurgaon

CRM Manager for Real Estate company in sector 56, Gurgaon MCPS
Client Handling & Coordination:
Act as a single point of contact for post-sales customer queries.
Manage customer on boarding and documentation after booking.
Coordinate with internal departments (sales, legal, finance, site team) for customer queries and issues.
Documentation & Records:
Maintain and update client records, booking forms, agreements, and payment receipts.
Coordinate agreement execution and registration process with legal teams.
Payment Follow-up & Collection:
Monitor and follow up on payment schedules as per agreed milestones.
Send payment reminders and ensure timely collection.
Customer Communication:
Regularly update clients regarding construction progress, payment schedules, possession timelines, etc.
Handle customer queries and grievances professionally and escalate complex issues when needed.
CRM Software Management:
Maintain records and activity logs on CRM software (like Salesforce, Zoho, or real estate-specific CRMs).
Generate reports and dashboards for management review.
Handover & Possession:
Coordinate for timely possession, snag list, and final settlement with clients.
Key Skills Required:
Excellent communication & interpersonal skills
Strong follow-up and coordination ability
Customer service orientation
Proficiency in CRM tools/software and MS Office
Knowledge of RERA processes is an added advantage
Qualifications:
Graduate / MBA preferred
Prior experience in CRM in Real Estate industry is mandatory