Customer Service Executive Gurgaon For Punjabi Matrimonial Services Global Matchmaking Service Predominantly Providing Matchmaking Services For Indians In Uk, Usa, Canada And Australia.

0 - 10 Years

Gurgaon


Job Description

● We are looking for a high-performing Customer service professional who is self driven,
loves to interact with customers, can easily strike a conversation with customers and is a
high achiever.
● He should be enthusiastic for Service for Company new business which is a high end
NRI clients.
● We are in the business of finding people happiness and consequently somebody who is
jovial, mature, and result-oriented and cares deeply for our customers will be able to
succeed in this role.
● The role is a customer interaction, where the individual is expected to handle escalations,
be extremely driven to resolve situations of irritated customers, handle the entire
consultant team and drive them to achieve sales & service success.

Responsibilities and Duties
● You will be responsible for identifying client’s requirements and helping them find the
right match with over the phone.

● To be progressive in the approach and yet respect tradition and backgrounds for our NRI
clients.
● Work with CRM to find suitable matches for clients.
● Ensure adherence to service delivery standards and excellence in service.
● Needs to be partner with the clients in their search for life partner.
● Self motivated with a willingness to make and receive 40+ calls per day to customers
● Ensuring quality of service delivery to the customers through the Service Advisors and
ensuring success stories
● Must possess Customer Service Attitude
● Handling Escalation calls of Customers
● Track Customer Satisfaction & ensure closure of complaints
● Strong Rapport building skills with Team & stakeholders, manage attrition in the team
● Identify relevant training needs of agents & ensure effective implementation.

Requirements
● Bachelors Degree from any stream
● Minimum Overall 1-4 yrs customer service experience
● Must speak Punjabi and English fluently. Since all customers will be from western
countries (UK, USA, Canada, Australia etc.)

Salary
·● Rs. 20,000 - 30,000 Per month in hand.

Salary 3 Lac To 4 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 0 - 10 Years
Qualification Other Bachelor Degree

Key Skills

Customer Handling Customer Support Problem Solving

Company Profile

Contact Person Mr. Vikas Thakur
Address N-53, N Block, Near Mothers Pride School, Mayfield Garden, Sector-51
Mobile 9899409300
Email ID capitalplacement@gmail.com

Jobs by Location

Gurgaon (665) Delhi (206) Noida (62) Faridabad (31) West Delhi (1) Kanpur (6) Lucknow (12) Alwar (25) Bhiwadi (7) Chandigarh (13) Bangalore (19) Mumbai (40) Chennai (14) Hyderabad (22) Ahmedabad (10) Rewari (10) Unnao (1) Jamnagar (3) Greater Noida (33) Ludhiana (3) Patna (5) Rajkot (4) Thiruvananthapuram (4) Cuttack (3) Kolkata (25) Mohali (13) Udaipur (3) Jaipur (13) Bilaspur (7) Haridwar (2) Mungeli (1) Aurangabad (9) Pune (32) Navi Mumbai (5) Kochi (6) Calicut (1) Varanasi (3) Gandhinagar (2) Nagpur (8) Karnal (1) Raipur (6) Bhopal (5) Indore (4) Mubarakpur (1) Surat (3) Vadodara (5) Meerut (2) Dehradun (2) Coimbatore (2) Salem (4) Shillong (1) Bareilly (1) Ambala (5) Bikaner (6) Gorakhpur (1) Sonipat (1) Ernakulam (2) Malda (1) Lahaul and Spiti (1) Dima Hasao (1) Guwahati (1) Kolhapur (2) Howrah (2) Hooghly (1) Aligarh (2) Hisar (1) Jind (1) Ghaziabad (3) Solan (2) Jabalpur (4) Nainital (1) Panipat (1) Bhind (2) Gwalior (4) Neemuch (1) Ratlam (1) Satna (2) Sagar (5) Latur (1) Nanded (1) Nashik (7) Solapur (2) Washim (3) Sangli (3) Raigad (1) Gopalganj (3) Siwan (3) East Champaran (3) West Champaran (4) Saran (3) Ranchi (5) Bhagalpur (4) Purnia (4) Dhanbad (6) Hazaribagh (2) Palamu (6) Akola (3) Chandrapur (1) Guna (4) Shahdol (1) Ajmer (1) Bharatpur (2) Chittorgarh (1) Jodhpur (3) Sikar (1) Kota (2) Ahmednagar (4) Hoshangabad (4) Raisen (3) Bellary (2) Dakshina Kannada (1) Mysore (2) Dharwad (2) Dhule (1) Datia (3) Morena (3) Hassan (1) Khargone (1) Canacona (1) Panaji (1) Pernem (1) Ponda (1) Quepem (1) Bardez (1) Sattari (1) Salcete (1) Satara (1) Rohtas (3) Jamshedpur (4) Sahibganj (2) Korba (4) Raigarh (5) Surguja (5) East Singhbhum (1) West Singhbhum (1) Muzaffarnagar (1) Saharanpur (1) Buldhana (1) Jagdalpur (2) Bardhaman (2) North 24 Parganas (1) Srikakulam (1) Dausa (1) Sawai Madhopur (1) Tonk (1) Port Blair (1) Barmer (1) Hanumangarh (1) Jalor (1) Gaya (2) Jamui (2) Siliguri (1) Gumla (1) Lohardaga (1) Simdega (1) Chatra (1) Giridih (1) Ramgarh (1) Godda (1) Bhojpur (1) Katihar (1) Kishanganj (1) Saharsa (1) Supaul (1) Banka (1) Khagaria (1) Lakhisarai (1) Munger (1) Moradabad (1) Anand (1) Aravalli (1) Kachchh (2) Bhuj (1) Mehsana (4) Navsari (1) Sabarkantha (1) Kheda (1) Amravati (1) Bhandara (2) Gadchiroli (1) Barnala (1) Moga (1) Sangrur (1) Bilaspur (1) Mandi (1) Shimla (1) Katni (1) Chhindwara (1) Umaria (1) Narsinghpur (1) Rajgarh (1) Allahabad (3) Kuwait (2) Oman (2) United Arab Emirates (3) Egypt (1) Indonesia (2) Luxembourg (1) Malaysia (1) Australia (1) Bahrain (1) Brazil (1) Germany (1) Iran (Islamic Republic of) (1) Mexico (1) Qatar (1) Uganda (1) South Africa (1) Zimbabwe (1) United States (1) Nigeria (1) Saudi Arabia (1) View More