We Have Urgent Opening For Technical Sales/Support Executive (Customer Support-inbound) In Gurgaon , Salary -- 18000-30000 LPA.

1 - 3 Years

Delhi, Gurgaon, North Delhi

Job Description

We have Urgent Opening for Technical Sales/support Executive (customer Support-inbound) in Gurgaon , Salary -- 18000-30000 Lpa.
job.profile :- Answer Phones Calls/email/faxes and Letters and Provide Excellent Customer Service in a Timely and Efficient Manner
Provide Problem Analysis and Resolve Client Issues with the Aid of Available Helpdesk Tools (e.g. Help Files and Knowledge Base Articles.
-ensure Accurate Call Comments are Entered and Appropriate Information is Provided in Escalated Calls.
-ensure Call Standards are Maintained with Respect to Greeting, Problem Identification, Proposed Solution and Conclusion.
-collaborate with Team Members On Knowledge Transfer, Support Policies, Procedures and Standards
-will Provide Technical Support for Windows Product in a Highly Customer Orientated Manner Via Phone, Fax and E-mail and Will Be Involved in Upselling of Technical Services as Well.
domain: Customer Services
desired Skills:
- Must have 0 – 2.5 Year Experience in Handling Technical Support.
fresher with It Background Can also Apply for Trainee Position.
- Must have Good Technical Knowledge.
- Excellent Command Over English.
- Willing to Work in Night Shifts (9pm - 6am).
- No Meals.
- Both Side Cab Facility.
working Hours: 9pm - 6am –night Shifts, (5 Days), No Meals

Salary 1 Lac To 2 Lac 50 Thousand P.A.
Industry IT Hardware / Technical Support / Telecom Engineering
Work Experience 1 - 3 Years
Qualification Other Bachelor Degree

Key Skills

Technical Support Executive Call Center Executive Bpo Executive Customer Care Executive

Company Profile

Company Name

capital placement services

About Company MNC
Email ID capitalplacement@gmail.com

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