1 - 3 Years
Delhi, Gurgaon, North Delhi
We have Urgent Opening for Technical Sales/support Executive (customer Support-inbound) in Gurgaon , Salary -- 18000-30000 Lpa.
job.profile :- Answer Phones Calls/email/faxes and Letters and Provide Excellent Customer Service in a Timely and Efficient Manner
Provide Problem Analysis and Resolve Client Issues with the Aid of Available Helpdesk Tools (e.g. Help Files and Knowledge Base Articles.
-ensure Accurate Call Comments are Entered and Appropriate Information is Provided in Escalated Calls.
-ensure Call Standards are Maintained with Respect to Greeting, Problem Identification, Proposed Solution and Conclusion.
-collaborate with Team Members On Knowledge Transfer, Support Policies, Procedures and Standards
-will Provide Technical Support for Windows Product in a Highly Customer Orientated Manner Via Phone, Fax and E-mail and Will Be Involved in Upselling of Technical Services as Well.
domain: Customer Services
- Must have 0 – 2.5 Year Experience in Handling Technical Support.
fresher with It Background Can also Apply for Trainee Position.
- Must have Good Technical Knowledge.
- Excellent Command Over English.
- Willing to Work in Night Shifts (9pm - 6am).
- No Meals.
- Both Side Cab Facility.
working Hours: 9pm - 6am –night Shifts, (5 Days), No Meals
|Salary||1 Lac To 2 Lac 50 Thousand P.A.|
|Industry||IT Hardware / Technical Support / Telecom Engineering|
|Work Experience||1 - 3 Years|
|Qualification||Other Bachelor Degree|
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