● We are looking for a high-performing Customer service professional who is self driven,
loves to interact with customers, can easily strike a conversation with customers and is a
● He should be enthusiastic for Service for Company new business which is a high end
● We are in the business of finding people happiness and consequently somebody who is
jovial, mature, and result-oriented and cares deeply for our customers will be able to
succeed in this role.
● The role is a customer interaction, where the individual is expected to handle escalations,
be extremely driven to resolve situations of irritated customers, handle the entire
consultant team and drive them to achieve sales & service success.
Responsibilities and Duties
● You will be responsible for identifying client’s requirements and helping them find the
right match with over the phone.
● To be progressive in the approach and yet respect tradition and backgrounds for our NRI
● Work with CRM to find suitable matches for clients.
● Ensure adherence to service delivery standards and excellence in service.
● Needs to be partner with the clients in their search for life partner.
● Self motivated with a willingness to make and receive 40+ calls per day to customers
● Ensuring quality of service delivery to the customers through the Service Advisors and
ensuring success stories
● Must possess Customer Service Attitude
● Handling Escalation calls of Customers
● Track Customer Satisfaction & ensure closure of complaints
● Strong Rapport building skills with Team & stakeholders, manage attrition in the team
● Identify relevant training needs of agents & ensure effective implementation.
● Bachelors Degree from any stream
● Minimum Overall 1-4 yrs customer service experience
● Must speak Punjabi and English fluently. Since all customers will be from western
countries (UK, USA, Canada, Australia etc.)
·● Rs. 20,000 - 30,000 Per month in hand.
|0 - 10 Years
|3 Lac To 4 Lac P.A.
|ITES / BPO / KPO / LPO / Customer Service
|Other Bachelor Degree
|Customer Handling Customer Support Problem Solving
|Mr. Vikas Thakur
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