Find your ideal job

Keyword

Location

Functional Area

Experience

Send SMS

Send SMS Enquiry

Thank you

Your Enquiry has been sent successfully.

+91

Send Email

Send Email

Thank you

Your Enquiry has been sent successfully.

+91

Job openings for customer care executive in united arab emirates

HEAD OF CUSTOMER EXPERIENCE UAE DUBAI ( MUST BE IN DUBAI RIGHT NOW)

RSS Feed

Job Description

Roles and Responsibilities

To manage and inspire the Customer Engagement Team and your peers in other departments to elevate the customer service across all channels, above and beyond accepted industry standards.

Reporting Operations Director

Responsibilities

• To manage the processing and quality control of all orders, setting and managing the team to meet internal KPI’s.
• Maintain the highest levels of customer communication across all channels with a view to hitting 100% first call resolution
• Manage the process for undelivered items aspiring to a 0% return rate
• Constantly monitor and improve the returns and cancellations process with a view to ensuring that returns are picked up and processed within 48 hours
• Collaborate with other departments (Content/Buying) to ensure that up to date customer feedback is being used to constantly enhance our service offering and customer service.
• Set and aim to exceed industry standard service levels for call responses (80%)
• Proactively seek ways to continuously enhance customer service levels through all call centre processes
• Liaise with other departments to access and analyse Inbound and Outbound data with a view to ongoing performance improvement and to set, manage and drive stretch KPI’s for customer service.

• To create operational processes which enable the CEM to focus on strategic engagement with our customer base that will move the customer service beyond a reactive point of contact.
• To Inspire, train, and motivate members of the Customer Engagement to constantly improve and develop both themselves and the customer service.
• To evangelise across all teams, including the Senior Management Team, the value and importance of customer orientation.
• Support and advise on the implementation of new processes and workflow through Warehouse and delivery operations to constantly ensure all supply chain processes are aligned with delivery of a superlative customer service.
• To generate and

Experience	6 - 12 Years
Salary	50 Lac To 1 Crore P.A.
Industry	ITES / BPO / KPO / LPO / Customer Service
Qualification	Other Bachelor Degree
Key Skills	Good Communication Customer Care Executive Customer Advisor BPO Telecaller Telesales

About Company

Company Name	An MNC Client of Capital Placement Services
About Company	We at Capital Placement Services assure you that we will provide you best & efficient services always. Capital Placement Services is a results-driven HR Outsourcing organization. We have a strong focus on understanding the client's business needs and on providing a value-added service through communication, engagement, strong working relationships, and efficient project management. We are Multiple service provider organization, ( HR Recruitment specialists in the IT, Non-IT, BFSI, EMPI, FMCG, Media, Entertainment, Automobile, Logistic, ITES, Retail, Pharma, Hospitality, Digital sectors.. etc) who have been finding exceptional professionals for our clients since 2004 We work over the Globe with leading and most recognizable organizations in almost all verticals of HR services. We work over the Globe with leading and most recognizable organizations in almost all verticals of HR services.
Contact Person	Capital Placement Services
Mobile	9899409300
Email ID	[email protected]

Jobs by Location

Gurugram (1340) Delhi (364) Noida (200) Hyderabad (113) Bharuch (67) Jaipur (51) Bangalore (44) Mumbai (39) Faridabad (34) Greater Noida (33) Vadodara (29) Kolkata (22) Pune (21) Chennai (20) Alwar (17) Mohali (15) Chandigarh (14) Lucknow (13) Ghaziabad (11) Nashik (11) Ahmedabad (11) Ludhiana (11) Bilaspur (6) Nagpur (6) Ahmednagar (6) Hoshangabad (6) Anand (6) Karnal (5) Raigarh (5) Raipur (5) IMT Manesar (5) Sagar (5) Bhagalpur (5) Surguja (5) Aurangabad (5) Prayagraj (5) Dhanbad (5) Palamu (5) Hoshiarpur (5) Guna (4) Gwalior (4) Korba (4) Tonk (4) Ranchi (4) Purnia (4) Udaipur (4) Bhopal (4) Jabalpur (4) Ambala (4) Sangli (3) Aravalli (3) Rohtas (3) Kanpur (3) Jamnagar (3) Datia (3) West Champaran (3) Morena (3) Rewari (3) Jodhpur (3) Kota (3) Kochi (3) Indore (3) Vijayawada (3) Akola (3) Raisen (3) Washim (3) Hisar (2) Hubli (2) Jagdalpur (2) Bardhaman (2) Bahadurgarh (2) Gopalganj (2) Mysore (2) Jamshedpur (2) Howrah (2) Bhind (2) Siwan (2) Sahibganj (2) Surat (2) East Champaran (2) Bharatpur (2) Bhiwadi (2) Delhi NCR (2) Neemuch (2) Bikaner (2) Saran (2) Satna (2) Barmer (2) Rajkot (2) Haridwar (2) Jalor (2) Aurangabad (2) Jammu (2) Hazaribagh (2) Gaya (2) Aligarh (2) Jamui (2) Dehradun (2) Solapur (2) Rupnagar (2) Bellary (2) Satara (1) Giridih (1) Sangrur (1) Thane (1) Jind (1) Raigad (1) Shahdol (1) Mangalore (1) Ramgarh (1) Gandhinagar (1) Vaishali (1) Panipat (1) Ajmer (1) North 24 Parganas (1) Godda (1) Sonipat (1) Dhule (1) Srikakulam (1) Bhojpur (1) Rajouri Garden (1) Vasant Kunj (1) Hooghly (1) Varanasi (1) Dausa (1) Katihar (1) Dhariawad (1) Sawai Madhopur (1) Kishanganj (1) Katni (1) Morbi (1) Ratlam (1) Chittorgarh (1) Hassan (1) Saharsa (1) Chhindwara (1) Coimbatore (1) Khargone (1) Port Blair (1) Supaul (1) Umaria (1) Ernakulam (1) Salem (1) Canacona (1) Banka (1) Narsinghpur (1) Jasola Vihar (1) Patna (1) Sikar (1) Panjim (1) East Singhbhum (1) Hanumangarh (1) Khagaria (1) Rajgarh (1) Solan (1) Latur (1) Pernem (1) West Singhbhum (1) Lakhisarai (1) Sitapur (1) Ponda (1) Meerut (1) Munger (1) Nanded (1) Quepem (1) Muzaffarnagar (1) Moradabad (1) Gurdaspur (1) Bardez (1) Saharanpur (1) Gandhidham (1) Sattari (1) Buldhana (1) Siliguri (1) Nainital (1) Chandrapur (1) Salcete (1) Kolhapur (1) Chatra (1) Patiala (1) Jalandhar (1) Canada (2) United Arab Emirates (5) Oman (1) Australia (1) Ireland (1) View More